My dog, whom I've had for 10+ years, was brutally attacked by another dog. They were able to see us with little to no wait time, and had such genuine and great care for our emotions and the situation we were suddenly faced with. They treated us with kindness and let us put down, in the end, our dog. They gave us our time and space to tell her goodbye and the whole staff was very caring and comforting, they didn't rush us or treat us as if we were there to long. They had tissues and words of comfort from the whole staff. An extra plus is their location, it is only 5 mins. away from my house. The whole staff is enthusiastic, and love their jobs and office.