They really make you feel important and are there for you and your pet. After they assist the situation they provide you with an estimated cost. Giving you the opportunity to proceed or not. In my case, I said yes, to which, after the Blood Work, found a proplem. Here to, they presented a Bill in order to treat the issue. Again, asking if you want to proceed with the treatment. So, now I knew exactly what my Bill would be, without any surprises. They were very informative about what side effects, if any and what to look out for, in the carring and treatment of your Pet. I highly recommend this place. For you and your Furbabies!